Refund Policy
At Sheddy Pets®, your satisfaction and your pet's happiness are our top priorities. We take pride in offering premium pet care essentials. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
To qualify for a return and refund, the following conditions must be met:
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Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
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Timeframe: A return request must be submitted within 14 days of receiving your order.
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Exclusions: Sale or clearance items are final sale and not eligible for refunds.
Return Process
To initiate a return:
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Authorize: Contact our support team at support@sheddypets.com for return authorization.
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Package: Securely package the item, including your proof of purchase (receipt or order confirmation).
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Ship: Send the item to the return address provided by our team.
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Inspection: Once the return is received and inspected, eligible refunds will be processed within 3–5 business days.
Refund Options
Refunds can be issued in the following forms:
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Original Payment Method: A full refund to the payment method used at checkout.
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Store Credit: Choose to receive store credit for future Sheddy Pets® purchases.
Return Shipping
Customers are responsible for return shipping costs, unless the item was defective or shipped in error. For your protection, we recommend using a trackable shipping service.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately. We may request photos to help resolve the issue quickly and offer a replacement or full refund to ensure your pet gets what they need.
Contact Us
If you have any questions about this policy or need help with a return, don’t hesitate to contact our support team at: 📧 support@sheddypets.com
Thank you for being part of the Sheddy Pets® family. We’re here to make your shopping experience as smooth as a fresh coat! 🐾✨